THE ART OF GOOD CUSTOMER SERVICE Posted: 16/05/2012 Keeping Your Clients Satisfied ... Views: 362

Customer service is one of the most important aspects of a business. Even if you have the best products or services in the world, without good customer service, your business may still fail. So why do so many organisations not understand this? whatever line of business you're in, keeping your customers happy is paramount Customers are the people who buy your products or receive your services. Without them, your business will not grow. That's why, whether you're assisting them by phone, e-mail or personally, make sure you give the best customer service that they can get. Read more ...

PROMPT PAYING CUSTOMERS Posted: 09/05/2012 A dream, a reality or a nightmare? Views: 350

Wouldn't it be nice if all your customers actually paid within the time-scales that are specified on your invoice? Realistically this hardly ever happens and the bigger the company the longer they take to pay ...

IT'S ONLY HEALTH AND SAFETY Posted: 02/05/2012 So Don't Panic! Views: 540

Since I started in business I have attended numerous networking events, here in Milton Keynes, Bucks and further a field, however the most recent 'almost a networking event' was a business exhibition in Bedfordshire ...

THE HEAT IS ON ... Posted: 25/04/2012 But Can You Put It Out? Views: 797

An increasing number of businesses are being run from the spare bedroom, the study or - in some cases - a garden shed. How many of you have ever really thought about the safety of your business based at home ...

I'LL BE SINGING IN THE RAIN Posted: 18/04/2012 All For The Safety Of Your Fridge ... Views: 548

This past week has been a little strange for myself and FTS. To start with I have been working less than 2 miles from the office. I don't think that has ever happened in my 10 years of testing ...

JUST ANOTHER EXPENDITURE Posted: 11/04/2012 How valuable is PAT Testing? Views: 776

With the coming of the new financial year how many of us have spent time working on their budgets and/or the business plan for the next financial year? Have you remembered to include PAT Testing?

IDENTIFICATION BADGES ... Posted: 04/04/2012 Are They Just For Fun? Views: 842

When contractors arrive at your business, or even your home, have you ever asked to see and check their identification? If the answer is ''No'', then there are some valid reasons as to why you really should ...

ONLINE HEALTH AND SAFETY COURSES Posted: 28/03/2012 And Not a Glove, Goggle or Conker In Sight ... Views: 766

Over the weekend I was sent a video by a very good friend which made me laugh at the time, but it also made me think. His better half celebrated a milestone birthday and of course she didn't want a fuss ...

NOWT AS QUEER AS FOLK ... Posted: 21/03/2012 Just An Average Saturday Morning! Views: 547

This Saturday saw me having to spend the day in Oxford; not shopping or visiting the University, but working - yes, I was booked to spend the day PAT testing all the disco equipment at Dave Seamer Entertainments ...

GIVE ME A BREAK! Posted: 14/03/2012 Let's Roll in Some Positive Energy Here ... Views: 632

I read with interest the recent blog from Orbis Coaching - Shit Happens - and realised, yes, I have experienced something similar for the past two years. They say what doesn't kill you makes you stronger ...

THE HIGHS AND LOWS OF LONG TERM ILLNESS Posted: 07/03/2012 It's the 42 pages of forms that get me ... Views: 567

This week sees me trying to come up with an idea for my blog and not finding much inspiration. I am distracted though and with things being tough on the personal front writing a new blog is the last thing on my mind ...

THE BIG DILEMMA - WHAT TO DO? Posted: 29/02/2012 To Chill Or Not To Chill ... Views: 500

We all know that the weekend is when we would love to chill out, making time to relax with a glass of alcohol -some of you probably prefer a bottle or two! We all want to spend time away from our busy business schedules ...

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